An in-house team of FP&A experts at your fingertips
Customer success is one of our highest values at Centage. We provide an array of service and support offerings designed to help customers get the greatest value from our product and supercharge their FP&A processes. The highest level of support we offer is a unique, in-house team of experts: Centage Advisors.
Expert support to fit your unique needs
Centage Advisors help our users customize the software to make it the exact right fit, and deliver a precisely customized solution for every customer.
Implementation
Implementation, setup, and go-live support from experts who will ensure seamless GL/ERP integrations — all provided remotely
Onboarding
Advisors provide customers with the resources and knowledge that they need during the early months of Centage setup and use
Product Expertise
Organize how data flows from your environment into Centage to populate planning models with accurate data
Ongoing Advisory
On call to advise on strategy & align on the value our customers expect Centage to deliver: training sessions, health checks, and beyond
Our experts live here
Centage Advisor pricing is built into our packages — expert support is not something we outsource. Most FP&A software companies charge you per hour or on a project basis, which can range from $10K to over $30K per year.
While our software is easy to implement and use, we believe our customers should have experts there to help if needed. We won’t send you to third party firms for this level of support. Collectively our Advisors bring decades of FP&A experience to the table — and all of them are Centage team members.
Industry-leading support
The expert Advisor role — unique to Centage — is focused on helping customers with implementation, training, and consulting on best practices for budgeting models and reporting options within the tool. The mission of Centage’s Advisor team is to provide services to our clients so that their budgeting process is smoother, more streamlined, and much quicker than before.
In addition to our team of Advisors, we also assign each customer a dedicated Customer Success Manager, and offer extensive resources in our online Help Hub.